(as of August 12, 2008)                                            

Assistant Manager | Deputy Director | Project Coordinator | Property Manager| Senior Community Organizer | Senior Planner- Economic Develop.

Senior Planner- Transportation | Tenant Services Coordinator

Assistant Manager

Job Summary: The Assistant Manager assists the Property Manager in managing the daily building operations, which includes maintaining safety and security of the building for the residents. This position involves extensive interaction with both on-site staff and tenants.

Essential Duties:

• Update visitor/guest log, daily log, and other front desk forms
• Properly screen all visitors/guests who enter and leave building
• Create and maintain tenant files and waiting list
• Handle typing, photocopying, faxing, and filing
• Process daily mail and screen incoming phone calls
• Assist with paperwork for housing application and rent collection process
• Assist with rent bank deposits
• Assist in the tenant re-certification process in compliance with all applicable regulatory agencies
• Order office supplies, fill out maintenance work orders, and distribute memos and notices
• Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports
• Maintain orderliness of front entrance, lobby, and adjoining rooms/areas
• Address tenant requests/disputes and respond to building emergencies
• Assist tenants and perform other duties as required for successful operation of building
• Assist tenants with physical disabilities as needed
• Rrespond to any reasonable modification requests in a timely fashion
• Support Property Manager as needed
• Follow policies and procedures, including safe work practices
• Perform other duties as assigned
• Contribute to a safe and pleasant working and living environment.

Required Skills:

• Pleasant and professional manner with calm disposition
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving
• Good written and verbal communication skills
• Working knowledge of Microsoft Windows, Word, Excel, and Outlook
• Ability to function under stressful circumstances

Minimum Qualifications:

• High School Diploma or GED equivalent
• One (1) year prior experience in office or clerical position
• Tax credit or HUD certification required.
• Prior experience with residential property management
• Excellent interpersonal and organizational skills
• Sensitivity to issues facing homeless, disabled, and elderly populations

Preferred Qualifications: (not required)

• Prior experience with nonprofit residential property management
• Prior experience with security and/or reception work
• Familiarity with the neighborhood around the Tenderloin
• Knowledge of affordable housing programs (i.e. HUD, Tax Credit, Section 8, COS, etc.)
• Bilingual in English and Chinese, Russian, and/or Spanish languages

Physical Requirements:

• Ability to maneuver throughout building, including stairs
• Ability to sit for extended periods of time

How to Apply

Please send cover letter/résumé to: Chinatown CDC-Attn: AM

1525 Grant Avenue, San Francisco, CA 94133

Fax: 415.362.7992.

E-mail: jobs@chinatowncdc.org.

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Deputy Director

THE ORGANIZATION

Since its founding in 1977, the Chinatown Community Development Center has become a nationally respected award-winning community development organization. After three decades of service, the Chinatown CDC has much of which to be proud. It owns 22 affordable housing developments serving over 2200 low income seniors and families in San Francisco. It nurtured many grass roots organizations led by seniors, immigrant families, and youth, whose combined membership exceeds 1600 people. It improved the Chinatown neighborhood with new community centers and parks, streets and alleyways, and transportation projects. Chinatown CDC is an influential advocate locally and a leading organization in the community development field nationally.

The Chinatown CDC recently adopted a five year Strategic Plan and Financial Plan that represents a recommitment to its mission and organizational values and includes strategies for the future to build leadership in the community, address neighborhood changes, develop new affordable housing, and strengthen the organization’s asset base. The current combined operating budget (programs and housing assets) of the organization is $20 million. It has over $200 million in assets, held in 12 subsidiary organizations. A diverse and energetic staff of over 100 employees actively administers programs and services each day.

In keeping with its mission, the Chinatown CDC is seeking a bright, energetic, strategic and committed professional for its Deputy Director as the organization plans for its future. As our founding Executive Director will be retiring in spring, 2010, the Deputy Director will play a key role in the transition of the executive leadership of a mature and well-respected organization.

Primary Responsibilities

The Executive Team manages the organization’s overarching strategies and functions, which consists of the Executive Director and two Deputy Directors. As a member of the Executive Team and Management Team, the Deputy Director plays a central role in Chinatown CDC’s leadership and works closely with a 27-seat Board of Directors. Reporting to the Executive Director, the Deputy Director leads, oversees, and coordinates all daily operations through the development and implementation of systems, policies and processes to manage the organization’s current activities, future growth and expansion. The Deputy Director is responsible for effectively supervising the Director of Property Management, Director of Housing Development, Chief Financial Officer, Senior Human Resources Manager, Asset Manager and Executive Assistant. The position indirectly supervises 65 employees.

Candidate Profile

The ideal candidate must have a strong commitment to working in a progressive community development and mission-driven organization. S/He must possess excellent organizational and leadership skills, excellent verbal and written communication skills, strong analytical and financial skills and an ability to work independently and as a team player. S/He must possess a strong background and proven experience with supervision and multiple department coordination. A flexible management style, sense of humor, and ability to work well under pressure is essential. A minimum of 5 years experience with affordable real estate development and/or property management, community development and non-profit management is required. An advanced degree (MBA, MPP, MPA) is preferred.

RESPONSIBILITIES

Executive Functions

• Participate as a member of the Executive Team with the Executive Director and Deputy Director of Programs to manage overarching organizational strategies and functions
• Serve as the organization’s representative on select issues and to cultivate and manage external relationships to the greater community including community agencies, community leaders, elected officials, constituent groups, funders, and government agencies

Senior Management Oversight

• Participate as a member of Management Team

Board Management

• Prepare and present reports to the 27-seat Board of Directors and Executive Committee at monthly meetings and attend various Committee meetings
• Actively assist the Executive Director to manage the Board and Committees, which includes agenda setting and calendaring, nomination and staffing, overall corporate structure, by-law revisions, and policies and issues coordination between committees
• Serve as staff liaison to Board Committees and respond to their requests
• Recruit Chinatown CDC Board and Committee members
• Participate in orienting and leading building tours for new Board and Committee members

Supervisory Duties

• Oversee the Property Management, Housing Development, Fiscal/MIS, and Human Resources/Administration Departments, providing support to the respective department director

• Supervise, train, and oversee the work of the Director of Property Management, Director of Housing Development, Chief Financial Officer, Senior Human Resources Manager, Asset Manager and Executive Assistant
• Conduct performance reviews and develop work goals for staff supervised
• Recruit, interview, and select candidates for directly supervised and key executive position vacancies
• Ensure staff know policies and procedures and follow safe work practices

Administrative

• Manage inter-departmental grants

• Lead implementation of strategic plan and organizational development of new programs and opportunities
• Develop leadership in all staff by providing or encouraging training in areas such as organizational history and purpose, community issues and background, government systems, resource development and housing development
• Implement short-term and long-term vision for personnel needs and structure and growth of the organization
• Strategize the organization's short-range and long-range housing program and project development goals
• Oversee development and monitoring of annual operating budget and long-range financial forecasting of projects; communicate operating budget issues to the Executive Director
• With the Senior Human Resources Manager, develop and oversee policies and procedures to reflect the organization’s values and comply with legal guidelines
• With the Director of Housing Development, evaluate new development opportunities, reviewing budgets and plans for impact on the organization
• Review the Property Management budgets and oversee the Department’s programs and procedures
• Coordinate with departments on portfolio asset management activities
• Review financial policies and procedures
• Coordinate the organization’s efforts to implement, monitor, and evaluate its programs

Other

• Contribute to a safe and pleasant work environment
• Follow policies and procedures, including safe work practices
• Other duties as assigned

Required Skills and Knowledge

• In-depth knowledge of organizational development and management principles
• Working knowledge of nonprofit finance, affordable housing development, property management, human resources, resource development, community organizing, neighborhood planning, and tenant services
• Excellent verbal and written communication skills, including oral presentations
• Excellent motivational, leadership, supervisory and training skills
• Personable and able to interact with all levels of society
• Ability to handle significant stress

Minimum qualifications

• Bachelors Degree in business or related field, or equivalent experience
• Five (5) years demonstrated leadership in San Francisco or other Chinatown community organization
• Five (5) years experience in affordable housing field

Preferred qualifications

• Masters Degree in Public Administration or Business Administration
• Familiarity with San Francisco Chinatown and Tenderloin communities and San Francisco government

Department: Executive

Reports to: Executive Director

Supervises: Director of Property Management, Director of Housing Development,
Chief Financial Officer, Senior Human Resources Manager, Asset Manager and Executive Assistant

Salary: DOE, with excellent benefits

Status: Full-time, Non-Exempt

Work Hours: General Office Hours

Location: North Beach

How to Apply

Please send cover letter/résumé to: Chinatown CDC-Attn: DD

1525 Grant Avenue

San Francisco CA 94133

Fax: 415.362.7992.

E-mail: jobs@chinatowncdc.org.

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Project Coordinators - SRO Families Collaborative (Chinatown/Tenderloin)

The SRO Families United Collaborative is a multiracial, multilingual collaboration of 5 community-based organizations (based in Chinatown, the Mission, the Tenderloin, and South of Market) that share the common goals of organizing and empowering families living in Single Room Occupancy (SRO) hotels to defend their rights, improve conditions in their buildings, access services, and seek decent housing.  The five Collaborative agencies are the Chinatown Community Development Center, Chinese Progressive Association, Coalition on Homelessness, South of Market Community Action Network, and a community organization serving the Mission district.

The Chinatown Community Development Center is currently hiring two (2) Project Coordinators for the SRO Families United Collaborative, who will work closely with the Chinatown, Mission, Tenderloin, and South of Market SRO neighborhoods.

A private nonprofit organization established in 1977, Chinatown Community Development Center’s mission is to build community and enhance the quality of life for San Francisco residents through its roles as neighborhood advocates, organizers and planners, and as developers and managers of affordable housing. 

Responsibilities:

To ensure the smooth functioning of Collaborative, working closely with the co-Project Coordinator in Chinatown:

• Coordinate creation and implementation of work plans in conjunction with co-Project Coordinator, Collaborative staff and peer outreach workers.

• Coordinate representatives from Collaborative organizations for meetings and other project activities.

• Coordinate communication among Collaborative agency members for project activities and campaigns, including joint trainings for peer outreach workers, meetings for families, Collaborative retreats, and implementing community organizing goals, and organizing SRO families to advocate for their needs.
• Ensure representation of the Collaborative and SRO families and their needs at relevant community and citywide forums and meetings.
• Advocate for SRO families’ needs to City Departments and public officials and maintain communication with relevant city agencies.
• Develop, expand, collect & distribute relevant information, resources, and materials for SRO families.
• Provide support to the Mission, Tenderloin, and SOMA neighborhood-based Collaborative events and activities as needed
• Support the Collaborative’s Fundraising and Management Committee by coordinating meetings, taking notes, doing the agenda, etc.  Support the fundraising efforts for the Collaborative as directed.
• Support the administrative function of the Collaborative, including staffing Collaborative meetings, taking notes, setting agendas, and helping to develop operating systems and policies for the Collaborative.
• Collect data from Collaborative organizations and prepare monthly progress reports and year end report s to submit to funders.

Qualifications:

• Bilingual (preferably bicultural) and biliterate in Spanish/English required for Tenderloin position.
• Bilingual (preferably bicultural) and biliterate in Cantonese/ English required for Chinatown position.
• Previous community organizing experience, including campaign coordination and advocacy.
• Knowledge of issues facing low-income tenants in San Francisco.
• Strong organizational and administrative skills.
• Strong verbal and written communication skills and experience with meeting facilitation.
• Experience working with people of diverse backgrounds.
• Experience working with collaboratives or multi-agency coalitions preferred.

Department: Program

Reports to: Programs, Administration, & Youth Manager and Community Organizing Manager at Chinatown CDC

Office Location: Program Office at Chinatown CDC; Tenderloin Office at the Coalition on Homelessness

Status: Full-time (40 hours a week)

Position subject to annual funding availability for SRO Families Collaborative program.  Funding available up to June 30, 2009, with continuation based on funding availability.

Salary: mid- to high- 30’s

1525 Grant Avenue

San Francisco, CA 94133.

Fax: 415.362.7992.

E-mail: jobs@chinatowncdc.org.

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Property Manager

Job Summary: The Property Manager oversees all aspects of the building’s daily operations, ensuring safe living conditions for residents and a positive work environment for staff. S/he is responsible for ensuring the building complies with funding agency regulations. The position requires a strong leader and a team player who has good conflict-resolution skills and is able to respond calmly to crisis situations.  S/he must understand and be sensitive to the issues that face low-income residents and practice sound personnel and building management practices. This position requires working independently in an active and bustling neighborhood.

PRIMARY RESPONSIBILITIES

• Oversee all aspects of the building(s)’ daily operations, ensuring safe living conditions for residents
• Responsible for complying with all guidelines, procedures, and regulations of all applicable regulatory agencies
• Process paperwork for applications, move-ins, move-outs and certifications
• Perform regular property management accounting on computerized accounting system
• Create and complete all regular reports (e.g. vacancy report, monthly statistical report, project status report, MOH, HCD, Welfare Exemption, etc.)
• Create/manage files for residents and maintain integrity of applicant waiting list
• Collect rents and security deposits, and make bank deposits
• Orient new residents to building site, policies and programs
• Respond to staff or resident grievances and provide problem resolution assistance
• Complete annual and interim re-certifications and perform annual (and interim) unit inspections
• Report regularly to supervisor on status of buildings, program, staff and residents

Supervisory Duties

• Supervise, train, and oversee the work of all staff supervised
• Train and supervise staff in all building and emergency procedures, resident rules, record keeping
• Develop, monitor, and maintain the building(s)’ budget(s)
• Write and conduct performance reviews for staff supervised
• Develop annual work goals for staff supervised
• Recruit, interview, and hire supervised position vacancies
• Ensure staff know and follow safe work practices and policies

Other

• Collaborate with government and services agencies, and other community groups
• Contribute to a safe and pleasant work environment
• Follow policies and procedures, including safe work practices
• Perform other duties as assigned

Required Knowledge and Skills

• Pleasant and professional manner with calm disposition
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving
• Good written and verbal communication skills
• Proficiency with Microsoft Window, Word, Excel, Outlook, and I-CAM
• Willingness to do varied tasks

PHYSICAL REQUIREMENTS

• Ability to maneuver throughout building, including stairs
• Ability to sit for extended periods of time
• Ability to function under stressful circumstances and emergency situations
• Ability to communicate verbally and in writing

Minimum qualifications

• High School diploma or GED equivalent
• Certified Occupancy Specialist (COS) or other equivalent tax credit certifications
• Three (3) years experience in residential property management and affordable housing
• Three (3) years prior supervisory experience
• Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations
• Excellent administrative, organizational and written/verbal communication skills

Preferred qualifications

• Prior experience with nonprofit residential property management
• Familiarity with Tenderloin neighborhood

How to Apply

Please send cover letter/résumé to:

Chinatown CDC-Attn: PM,

1525 Grant Avenue

San Francisco, CA 94133.

Fax: 415.362.7992.

E-mail: jobs@chinatowncdc.org.

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 Senior Community Organizer - AAA

Job Summary: Organize, mobilize and empower local youth to be leaders for their community by educating, planning and coordinating youth-initiated service and advocacy projects, leadership training curriculum and meetings under Chinatown CDC’s Youth Leadership Program.  Direct the CATS (Chinatown Alleyway Tours) program, currently a youth employment training and cultural & community enrichment program for high school and college students to lead Chinatown tours.  Market and develop CATS into an economically self-sufficient enterprise.  Develop an alumni program for Adopt-An-Alleyway (AAA) Youth Project high school graduates.

Essential Duties:

• Direct the Adopt-An-Alleyway Youth Project (AAA) to organize, mobilize and empower local youth to be leaders for their community: 

-   Plan and implement youth initiated service and advocacy projects

-   Develop and coordinate youth leadership training and workshop     curriculum, including Documentary/Video-making classes, College Prep Classes, and Creative Writing Classes, etc.

• Organize Chinatown community service projects and special youth events
• Coordinate social events for youth including at least two retreats, a holiday party and Spring BBQ
• Coordinate all AAA youth meetings and workshops, working with AAA to conduct membership recruitment and outreach
• Direct and manage the Chinatown Alleyway Tours (CATS) program and develop CATS into an economically self-sufficient enterprise
  • Supervise and train up to 15 high school and college student tour guides
  • Market and expand the scope of CATS tours to reach a broader market and develop it into an income-generating enterprise
  • Solicit sponsors for CATS program
  • Coordinate and manage tours including scheduling, assigning tour guides, developing tour program and contents, etc.
• Create programs for Adopt an Alleyway Alumni Association (AAAA), meeting on a regular basis with the Alumni Coordinator, to plan and implement programs
• Supervise 2 full- time Community Organizers on various projects:  (1)  youth-led organizing/advocacy campaign with a core of 5 youth leaders; (2) Youth for SROs community service projects (includes working with youth volunteers to run a food pantry for SRO residents), etc.
• Represent organization and build relationships with other San Francisco youth programs, high schools, community agencies, city agencies and departments;
• Attend and speak at community meetings, public hearings and collaborative meetings dealing with youth issues and community needs
• Perform advocacy on youth issues and community needs in San Francisco
• Mentor young people
• Work with other staff on joint projects as appropriate
• Assist in grant writing and reports to funders
• Contribute to a safe and pleasant work environment
• Follow policies and procedures, including safe work practices
• Other projects as assigned by Planning Coordinator

Required Skills:

• Ability to build strong rapport with youth
• Strong leadership and mentorship skills
• Strong written and verbal communication skills
• Strong organizing skills
• Strong public speaking and public relations/marketing skills
• Strong facilitation skills
• Ability to be flexible and perform a variety of tasks

• Sensitivity to the needs of low-income and monolingual populations, particularly to the youth population
• Good listening skills and ability to exercise patience
• Ability to work independently as well as in team structure
• Capacity to work evenings and weekends
• Demonstrated commitment to and knowledge of Chinatown neighborhood
• Good computer skills, including facility with Microsoft Word, Excel, and Publisher
• Grant writing skills

Minimum Qualifications:

• Bachelor's Degree, or equivalent experience 
• Demonstrated two years experience (or equivalent) in running youth programs and working with youth, particularly those from low-income, immigrant communities and low-income clients
• Experience working with Chinatown neighborhood and issues relevant to the community
• Experience in public speaking, public relations
• Experience in program planning, facilitating meetings, and conducting training

Preferred Qualifications:

• Demonstrated experience in the area of marketing, sales, public relations, entrepreneurship, or equivalent experience
• Ability to speak Cantonese
• Supervision experience

Department: Program

Reports to:Programs, Administration and Youth Manager

Salary: High 30’s to Low 40’s DOE with excellent benefits

Status: Full-time, Exempt

Work Hours: General Office Hours, with some nights and weekends required

Location: San Francisco's Chinatown

How to Apply

Please send cover letter/résumé to:

Chinatown CDC-Attn: SCO

1525 Grant Avenue

San Francisco, CA 94133.

Fax: 415.362.7992.

E-mail: jobs@chinatowncdc.org.

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Senior Planner - Economic Development

Job Summary:  Chinatown CDC is rebuilding its Planning Team to refocus on community and land use needs in the neighborhood.  The Senior Planner focuses on issues of Economic Development and Transportation primarily in the San Francisco Chinatown neighborhood.   Responsibilities include developing, coordinating and overseeing the Chinatown CDC’s overall economic development program including Central Subway, alleyways programming, merchant outreach, Park and Ride and other community planning work as needed.  The position prefers someone who is bilingual in English and Cantonese.

PRIMARY RESPONSIBILITIES:

• Identify and assess community priorities within San Francisco Chinatown, with particular focus on transportation and economic development
• Coordinate and organize community input and support for various programs, particularly from the Chinatown merchant community
• Manage the outreach and marketing component of the Chinatown Park and Ride program
• Develop economic development programming to enhance the Chinatown Alleyway Improvement Program
• Monitor business vacancies in Chinatown on a quarterly basis
• Analyze and draft responses to plans, proposals, or recommendations from the City Planning Department and other city or state agencies
• Conduct meetings/workshops and provide community education/outreach material to community members and city agencies
• Assist in advocacy efforts on issues significantly affecting the Chinatown community, particularly the Central Subway
• Assess impact of proposed citywide projects, specifically on transportation issues, on neighborhood residents and physical environment
• Liaise with the Mayor’s Office of Economic and Workforce Development, Office of Small Business and the Local Initiatives Support Corporation
• Collaborate with Program staff and the Program Committee in defining the organization’s position on planning-related issues and in strategizing plan of action
• Gather, analyze and provide information/statistics on Chinatown neighborhood, such as demographics and trends
• Assist in writing grant proposals and grant reports to program funders as needed

Other:

• Represent organization with community residents, governmental agencies and committees, neighborhood groups, and city-wide organizations
• Contribute to a safe and pleasant work environment
• Follow policies and procedures, including safe work practices
• Other duties as assigned

Required Skills:

• Excellent public speaking skills and ability to facilitate meetings
• Familiarity with issues relevant to community development, economic development and transportation
• Familiarity with planning concepts
• Ability to work independently as well as in a team structure
• Ability to be flexible and perform a variety of work activities
• Excellent written and verbal English communication skills
• Strong analytical and organizational skills
• Effective negotiation and mediation skills
• Ability to use word processing, spreadsheet, database, and desktop publishing software
• Marketing and outreach skills
• Capacity to attend meetings in the evenings and weekends

Minimum Qualifications:

• 1 year experience in community planning
• 1 year experience in neighborhood planning issues in general, including areas of economic development and transportation
• Proficiency with PC computer systems, including Word, Excel, Outlook, and the internet
• Education: 

-  Bachelor’s Degree in urban planning, urban studies, geography, city planning, economics, or related fields, with three (3) years experience in neighborhood planning/organizing, transportation issues, economic development, advocacy/community work, city planning or related field

OR

- Master’s Degree in urban planning, urban studies, geography, city planning, economics, or related fields, with one (1) year experience in neighborhood planning/organizing, transportation issues, economic development, advocacy/community work, city planning or related field

Preferred Qualifications:

• Bilingual in English and Cantonese
• Ability to read and write proficiently in Chinese language

Physical Requirements:

• Ability to travel throughout the community
• Ability to communicate clearly

Department: Program

Reports to: Community Planning Manager

Salary: DOE, with excellent benefits

Status: Full-time, Exempt

Work Hours: General Office Hours, with some nights and weekends required

Location: San Francisco's Chinatown

How to Apply

Please send cover letter/résumé to:

Chinatown CDC-Attn: SPED

1525 Grant Avenue

San Francisco, CA 94133.

Fax: 415.362.7992.

E-mail: jobs@chinatowncdc.org.

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Senior Planner - Transportation

Job summary:  Chinatown CDC is rebuilding its Planning Team to refocus on community and land use needs in the neighborhood.  The Senior Planner (Transportation) works to develop, coordinate and oversee the Chinatown CDC’s overall transportation program including Central Subway planning, Broadway Streetscape Improvement Project, pedestrian safety programs, and other community planning work as needed. 

PRIMARY RESPONSIBILITIES:

• Develop, coordinate and oversee Chinatown CDC’s overall transportation program
• Work with San Francisco MTA to facilitate and represent community input and participation in Central Subway planning including design, community benefits, streetscape improvements, and construction mitigation
• Work with program staff to coordinate the Broadway Streetscape Improvement Project, and other community planning work as needed
• Identify and assess community needs within Chinatown, with particular focus on transportation and planning issues (including economic development, neighborhood improvement, etc.)
• Define and oversee work by interns/volunteers/consultants on planning related activities
• Give public testimony to City agencies, civic committees, and neighborhood groups as needed
• Analyze and draft responses to plans, proposals, or recommendations from Department of City Planning and other city or state agencies
• Conduct meetings/workshops and provide community education/outreach material to community members and city agencies
• Assist in advocacy efforts on issues significantly affecting Chinatown community
• Assess impact of proposed citywide projects, specifically on transportation issues, on neighborhood residents and physical environment
• Collaborate with Program staff and program committee in defining organization’s position on planning-related issues and in strategizing plan of action, particularly in the area of transportation
• Gather, analyze and provide information/statistics on Chinatown neighborhood, such as demographics and trends
• Assist in writing grant proposals and grant reports to program funders as needed

Other:

• Represent organization with community residents, governmental agencies and committees, neighborhood groups, and city-wide organizations
• Contribute to a safe and pleasant work environment
• Follow policies and procedures, including safe work practices
• Other duties as assigned

Required Skills:

• Familiarity with transportation issues and planning concepts
• Familiarity with Chinatown neighborhood and issues relevant to the community, with concentration on transportation and other planning issues (including economic development, neighborhood improvement, etc.)
• Excellent public speaking skills and ability to facilitate meetings

• Familiarity with local government processes, ordinances, and legislation

• Ability to work independently as well as in a team structure
• Ability to be flexible and perform a variety of work activities
• Excellent written and verbal skills in English
• Strong analytical and organizational skills
• Effective negotiation and mediation skills

• Ability to use word processing, spreadsheet, database, and desktop publishing software

• Marketing and outreach skills
• Capacity to attend evening meetings

Minimum Qualifications:

• Experience in transportation planning
• Experience in neighborhood planning issues in general, including areas of economic development, neighborhood improvement, etc.
• Proficiency with PC computer systems.
• Education:  Bachelor’s Degree in urban planning, urban studies, geography, city planning, economics, or related fields, with three (3) years experience in neighborhood planning/organizing, transportation issues, economic development, advocacy/community work, city planning or related field

OR

Master’s Degree in urban planning, urban studies, geography, city planning, economics, or related fields, with one (1) year experience in neighborhood planning/organizing, transportation issues, economic development, advocacy/community work, city planning or related field

Preferred Qualifications:

• Ability to speak fluently in Cantonese

Physical Requirements:

• Ability to travel throughout the community
• Ability to communicate clearly

Department: Program

Reports to: Community Planning Manager

Salary: DOE, with excellent benefits

Status: Full-time, Exempt

Work Hours: General Office Hours, with some nights and weekends required

Location: San Francisco's Chinatown

How to Apply

Please send cover letter/résumé to:

Chinatown CDC-Attn: SPT

1525 Grant Avenue

San Francisco, CA 94133.

Fax: 415.362.7992.

E-mail: jobs@chinatowncdc.org.

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Tenant Services Coordinator

Job summary: The Tenant Services Coordinator provides support to a diverse group of residents, mainly family & youth, living in affordable housing sites.  The position requires a motivated and resourceful individual who is sensitive to resident needs; has excellent service coordination, team-building, and group facilitation skills; and can thrive in a relatively independent environment working with a multidisciplinary team of service providers.

PRIMARY RESPONSIBILITIES:

Case Work/ Information and Referral(35%):

• Conduct intake, orientation, and needs assessment of residents, constructing an appropriate customized services plan that identifies services/benefits that best fit their needs
• Provide direct services such as case management, information and referrals, and translation assistance
• Complete detailed case notes, thoroughly documenting referrals, services plans and outcomes
• Develop on-going cooperative network of government and social service agencies
• Serve as an advocate and liaison for residents with service agencies and/or property management

Resident Community Building (35%):

• Implement activities that promote healthy community among residents, facilitating support groups, youth programs, social celebrations, and resident empowerment  
• Plan and coordinate on-site and off-site social/recreational activities that may include, but not be limited to the following: arts & crafts programming; health, safety, and nutrition workshops; holiday celebrations; outings; financial literacy classes; and youth activities
• Support resident leadership and empowerment, assisting in the development and establishment of a Resident Council

Administrative (30%):

• Accurately complete and submit timesheets by deadlines, reporting hours of work performed and allocating time to proper funding sources
• Complete/maintain service reports, grant reports, activities budgets, program files, and required paperwork
• Maintain thorough tenant files on all work performed, including intakes, needs assessments, service plans, referrals, and outcomes
• Assist in grant applications
• Conduct surveys to assess tenant needs, tabulating survey results to evaluate programs and plan relevant services for the community
• Create monthly calendar of events and activities, producing outreach flyers and quarterly newsletters
• Assist in recruiting and supervising volunteers
• Assist in division and company events
• Attend appropriate internal and external meetings as assigned by supervisor.  Such meetings may include Tenant Services Team meetings; Programs Staff meetings, Supportive Housing Network meetings, public hearings, service partnership meetings, etc.

Other:

• Contribute to a safe and pleasant work environment
• Follow policies and procedures, including safe work practices
• Other duties as assigned

Minimum Qualifications:

• Bachelor's Degree in Social Work or related field OR combination of education/experience in providing case management services and coordinating community resources and social services for individuals and families
• Experience in community-organizing and community-building, especially working with culturally diverse populations
• Bi-lingual and bi-literate in Cantonese/Mandarin and English
• Ability to communicate clearly, in an oral and written fashion
• Professional commitment to the mission of Chinatown CDC

Required Skills:

• Ability to work with people from ethnically and socio-economically diverse backgrounds
• Sensitivity to issues facing family and youth populations
• Ability to troubleshoot and prioritize work
• Ability to remain calm and composed in stressful situations and exercise crisis de-escalation and resolution skills where appropriate
• Ability to maintain confidentiality of sensitive information
• Capacity to operate independently and resourcefully, taking initiative and exercising own judgment for majority of work
• Good analytical, problem-solving, and follow through skills
• Ability to work in fast-paced team environment
• Knowledge of community resources and services, with particular emphasis in family and youth area
• Strong organizational skills
• Computer skills:  MS Word, Excel, Outlook, Access, Publisher, Internet

Preferred Qualifications:

• Knowledge of local and government resources and services, with emphasis on families and youth
• Knowledge of, and sensitivity to, the needs of low-income housing residents
• Prior experience in services planning and implementation
• Prior experience working with family and youth populations
• Prior experience with property management and/or resident services
• Knowledge of public benefits

Physical Requirements:

• Must be able to travel to different Chinatown CDC sites within San Francisco.
• Ability to travel throughout the building and attend meetings throughout the community
• Ability to handle a significant level of stress
• Ability to set up and clean up facilities for events with occasional lifting and pushing.

How to Apply

Please send cover letter/résumé to:

Chinatown CDC Attn: TSC

1525 Grant Avenue

San Francisco, CA 94133.

Fax: 415.362.7992.

E-mail: jobs@chinatowncdc.org.

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